bet994 Privacy Policy

2. Personal Data We Collect

2.1  Registration data: When you create a bet994 account we collect your full legal name, date of birth, Bangladesh mobile phone number, and any additional fields marked as mandatory during the sign-up process.

2.2  Identity verification (KYC) data: To comply with anti-money laundering obligations and to confirm that you meet the minimum age requirement of 21 years, we may request and retain copies of government-issued identity documents such as a National ID card, passport, or driving licence, as well as proof of address documents.

2.3  Financial data: We collect details of deposit and withdrawal transactions, including the mobile financial service account (e.g., bKash, Nagad, Rocket, Upay) or bank account used, transaction reference numbers, amounts in Bangladeshi Taka (৳), and timestamps. We do not store full card numbers or mobile banking PINs.

2.4  Usage and behavioural data: We automatically collect information about how you interact with the Platform, including pages visited, games played, bet amounts and outcomes, session duration, and in-app navigation paths. This data is used to improve the service and to operate our responsible gaming tools.

2.5  Device and technical data: We collect your IP address, device type, operating system, browser type and version, unique device identifiers, and mobile network information. This data is used for fraud detection, security monitoring, and service optimisation.

2.6  Communications data: If you contact bet994 via live chat, email, or any other support channel, we retain a record of the content of those communications for quality assurance and dispute resolution purposes.

2.7  Cookies and tracking data: We use cookies and similar tracking technologies as described in Section 9 of this Policy below.

3. How We Use Your Personal Data

3.1  Account management: To create, maintain, and administer your bet994 account, including processing deposits and withdrawals, applying bonuses, and providing customer support.

3.2  Identity verification: To confirm your identity and age (21+) in accordance with our Terms and Conditions, and to meet any applicable anti-money laundering or fraud prevention obligations.

3.3  Service delivery: To make sports betting markets, casino games, crash games, live dealer tables, and all other bet994 products available to you, and to personalise your experience based on your preferences and play history.

3.4  Payment processing: To execute deposit and withdrawal instructions via bKash, Nagad, Rocket, Upay, and participating Bangladeshi banks, and to maintain accurate financial records.

3.5  Responsible gaming: To monitor your gaming activity for signs of problem gambling and to enforce any self-exclusion, deposit limit, or cooling-off period you have set through your account settings.

3.6  Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct described in our Terms and Conditions.

3.7  Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time via your account settings or by contacting [email protected].

3.8  Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities or law enforcement agencies, and to enforce our contractual rights.

4. Lawful Basis for Processing

4.1  Contractual necessity: The majority of personal data processing carried out by bet994 is necessary for the performance of the contract between you and the Platform — specifically, to provide the betting and gaming services you have signed up for.

4.2  Legal obligation: Certain processing activities, such as identity verification and the retention of transaction records, are required by applicable law and cannot be waived by user consent or account closure.

4.3  Legitimate interests: We process usage, device, and security data on the basis of our legitimate interest in operating a safe, fair, and commercially viable platform. We carry out a balancing test to ensure that these interests do not override your fundamental privacy rights.

4.4  Consent: Where we rely on consent as the lawful basis — particularly for direct marketing — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

5.1  bet994 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.

5.2  We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other financial institutions necessary to execute your transactions;
• Identity verification providers: Third-party KYC services that assist with document authentication and age verification;
• Game content providers: Suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi who require certain session data to deliver their games to your device;
• Fraud prevention and security vendors: Services that help us identify suspicious account activity, bot traffic, and potential money laundering patterns;
• IT and hosting providers: Cloud infrastructure and technical support partners who process data on our behalf under strict contractual controls;
• Law enforcement and regulatory bodies: Where we are legally required or compelled by court order to disclose personal data.

5.3  Any third party that receives your personal data is contractually obligated to process it only for the specified purpose, to apply appropriate security measures, and to delete or return the data once the processing purpose has been fulfilled.

6. Data Security

6.1  bet994 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our technical safeguards include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, and role-based access controls that limit employee access to personal data strictly to those with a legitimate operational need.

6.2  Our organisational security measures include regular staff training on data protection obligations, documented data-handling procedures, and periodic security audits conducted by independent technical reviewers.

6.3  In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bet994 will notify affected individuals without undue delay and take all reasonable steps to contain and remediate the breach.

6.4  While we apply rigorous security measures, no method of electronic transmission or storage is completely infallible. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

7. Your Data Rights

7.1  As a data subject, you hold the following rights in relation to your personal data processed by bet994:

• Right of access: You may request a copy of all personal data we hold about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations set out in Section 5 above;
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, such as while a correction request is being assessed;
• Right to data portability: Where processing is based on consent or contract, you may request that we provide your data in a structured, machine-readable format;
• Right to object: You may object at any time to the processing of your data for direct marketing purposes, and we will honour that objection without question;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

7.2  To exercise any of the rights listed above, please contact our Data Support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within three (3) business days and respond in full within thirty (30) days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

7.3  We will not charge a fee for handling data rights requests unless the request is manifestly unfounded, excessive, or repetitive, in which case we reserve the right to charge a reasonable administrative fee or decline to respond.

8. Children's Privacy

8.1  The bet994 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor in your care has provided personal data to bet994, please contact us immediately at [email protected] so that we can investigate and delete the relevant data without delay.

8.2  Where we discover that personal data has been collected from a person who did not meet the minimum age requirement at the time of registration, we will close the associated account, return any deposited funds via the original payment method, and delete all associated personal data as promptly as our legal retention obligations permit.

9. Cookies & Tracking Technologies

9.1  bet994 uses cookies and similar tracking technologies — including local storage objects, session tokens, and analytics pixels — to operate the Platform, remember your preferences, and improve our understanding of how players use the service.

9.2  The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without preventing core features such as login, session management, and security from operating correctly;
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how visitors navigate the Platform, helping us identify areas for improvement;
• Functional cookies: Remember your preferences such as language, region, and display settings to personalise your experience;
• Targeting and marketing cookies: Used, with your consent, to deliver relevant promotional content within the Platform.

9.3  You may adjust cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in or use core Platform features. Disabling other cookie categories will not prevent you from accessing the service but may reduce personalisation.

10. Third-Party Services & Links

10.1  The bet994 platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies in respect of any data they collect independently. We recommend reviewing the privacy practices of any third-party provider whose content you access through the Platform.

10.2  bet994 does not include links to external websites for commercial or navigational purposes. Any interaction you have with third-party payment services such as bKash, Nagad, or Rocket is governed by those providers' own terms and privacy policies, over which bet994 has no control.

11. Changes to This Privacy Policy

11.1  bet994 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will publish the revised Policy on this page with an updated effective date, and where appropriate we will notify registered players via their account email or in-app notification.

11.2  Your continued use of the bet994 platform after any amendment is published constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

11.3  If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our support team. We take all privacy-related enquiries seriously and will respond within a reasonable timeframe. Contact: [email protected] (plain text — not a clickable link).